Shipping and returns policy

Discover everything you need to know about our dispatch times, courier partners, and order policies. We carefully prepare your items from our base to ensure quality and timely deliveries.

Frequently asked questions

Find clear answers regarding delivery options, shipping costs, and our returns policy below. If you need further assistance with an order, please do not hesitate to contact our customer support.

Which delivery couriers do you use?

Our primary delivery courier is Royal Mail, and we also use Evri where appropriate. We offer tracked delivery options so you can easily follow your parcel's progress from dispatch to doorstep.

How long does standard delivery take?

Standard delivery typically takes between 2 to 3 working days after dispatch. Please note that while we dispatch orders promptly we have no control over when couriers deliver.

What are your delivery charges?

Delivery rates depend on the overall weight of your parcel, with standard shipping prices starting at £4. We are also pleased to offer free standard UK delivery on all orders over £50.

Can I return an item?

Because many of our items are customised to order, we are unable to accept standard returns, with the exception of seasonal items. Please make sure all product specifications are correct before placing your order.

How do I report damaged items?

If your package arrives damaged or any item is compromised during transit, please contact us promptly by sending an email. Our team will look into the issue right away and help resolve it.

Where is my order dispatched from?

All orders are packed and dispatched directly from our base in Carlisle  United Kingdom, ensuring careful quality checks for every item we send.

Ready to purchase a custom gift?

Browse our range of personalised gifts  online today. Enjoy tracked delivery across the UK and free shipping on orders over £50.